Basic System Troubleshooting for Windows

1. Prevention of Infection
   1. Antivirus software scan
   2. Using My Computer to access flash drive
   3. Checking for suspicious files using the command prompt
2. Signs of Infection
   1. Disabled command prompt, task manager, and/or registry editor
   2. Shutdown upon execution of the command prompt
   3. Missing “Folder Options” menu item in the Tools menu in Windows Explorer
   4. Unable to safely remove flash drive despite inactivity
   5. Different title in Internet Explorer
   6. Different folder icons and/or missing folders
3. Windows Tools
   1. Command Prompt
   2. Registry Editor
   3. Group Policy Management
4. Tackling Infection Side Effects / Remnants
   1. Disabled Command Prompt
   2. Disabled Task Manager
   3. Disabled Registry Editor
   4. Missing “Folder Options”
   5. Shutdown on “cmd”
   6. Traces of “autorun.inf”
   7. Suspicious processes/threads in the Task Manager
   8. Unable to open drive normally in My Computer
5. Other Tools
   1. Hiren’s Boot CD
   2. BartPE
   3. Linux Boot CD
   4. UBCD (Ultimate Boot CD)